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Innovation is our engine and our goal is to develop more intelligent and environmentally friendly applications.
We are leaders in residential and institutional water heating and offer the widest range of products to meet all market needs. Tankless heaters, high-recovery heaters, electric, gas, and solar models. In the early 1990s, we entered the solar energy market with thermal solar systems and later expanded into photovoltaic systems.
More recently, we began offering water purification solutions to complement users’ needs.
"Create a healthier way to live"
By offering our products and services, we aim to create a healthier way of life and provide the best possible experience to our customers, ensuring their maximum satisfaction, while promoting stability, growth for our team, and profitability for our stakeholders.
To establish Costa Rica as a key strategic center for Rinnai, contributing to the corporation’s growth and strengthening in the region, with the goal of becoming one of the leading companies within the Rinnai Group globally — all while actively supporting the transition toward market electrification.
The scope of the Quality Management System (QMS) It includes the design, manufacturing, sales, repair, maintenance, sale of spare parts, products, and projects such as electric and gas water heaters, solar water heating systems, solar systems, water purification systems, kitchen supplies, and commercial products manufactured and/or imported at the main headquarters located in Santa Ana; as well as repair services, spare parts sales, and general sales at the Curridabat and Heredia branches, and online sales.
Additionally, it includes technical services such as installations, maintenance, consulting, warranties, and project installations.
All the requirements of the INTE ISO 9001 standard apply to THERMO’s quality management system. . ..
To develop personal character of the highest level.
To base your efforts on a consistent philosophy.
To understand the fundamentals and consider matters with accuracy and clarity.
We are a company committed to quality, innovation, sustainability, and the satisfaction of our stakeholders. We are dedicated to providing effective, comprehensive, and safe solutions for water heating and filtration, as well as energy savings through solar alternatives, offering services in design, manufacturing, sales, technical support, and specialized consulting.
Our strategic pillars guide our organizational policy:
To be the first choice for customers and collaborators
We focus on deeply understanding our customers and collaborators to offer them positive experiences, excellent service, and a work environment that fosters their well-being and development.
To drive profitable and sustainable growth
We prioritize efficiency, the continuous improvement of our processes, and environmental responsibility.
We comply with environmental and occupational safety requirements, ensuring ethical and sustainable operations.
To lead electrification through innovation
Innovation is one of our main driving forces.
It motivates us to develop technological solutions that promote energy efficiency and the modernization of the sector.
We are committed to:
-Always meet our customers’ requirements and provide them with the best possible service.
-Ensure the quality of our products and processes, constantly improving productivity and efficiency.
-Guarantee the satisfaction of all our stakeholders, including customers, collaborators, and shareholders.
-Promote an organizational culture based on leadership, talent development, solidarity, and a strong focus on processes and the customer.
To be the first choice for customers and employees by driving an 11% increase in sales, with the goal of reaching one billion dollars in revenue by the year 2030.
To drive profitable and sustainable growth by achieving a 14% operating margin.
To win with electrification through innovation, reaching 50,000 units.
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